• how is it that im just now trying good box wine? its great!
  

  how is it that im just now trying good box wine? its great!

• nprfreshair:

  The State of the Union: In Your Words

  

  nprfreshair:

  The State of the Union: In Your Words

• eager beaver

  jamesvandermemes:

  

• also really enjoyed this wine.
  

  also really enjoyed this wine.

• this one was gooood.
  

  this one was gooood.

• Charles
  

  Charles

• 
  The Bermuda Triangle of Productivity: where does all…
  

  I feel like this was made for me.

• heavenly.
  

  heavenly.

ooopsies, didnt realize my database was no longer connecting to my blog. sorries.

I recently had an extremely frustrating experience with Citibank. I have a business credit card with them for my web design business, and had set up auto-bill pay back in November. The issue I’m about to describe is still unresolved, but it got me thinking about the state of customer service.

The issue started with auto-bill pay. When I set it up, their website said that it may take a billing cycle to go into effect, which would be my December billing cycle. Okay, no problem. I got an email in the beginning of December stating that the auto-bill pay was set up and ready to go. My bill was due a few weeks later, so I assumed (big mistake) that the bill would be paid because the email said that it would.

The day after the December bill was due, I got a phone call from Citibank because my bill had not been paid. I found this extremely alarming because,

1. I had a 0% introductory rate that would default to 25.99% if I did not pay my bill on time
2. I have very good credit that I don’t want tarnished
3. Auto-bill pay was set up, wtf!

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